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Best VoIP Phone System for Business
May 2024
Explore the leading VoIP services tailored for businesses. Our extensive compilation helps you evaluate features, costs, and advantages, ensuring you select the best VoIP phone system to meet your organizational needs.
Our Top Choice
Simplest solution for SMBs
Talkroute uses traditional PSTN (public switched telephone network) call forwarding. Better quality and doesn't use data
Use your own phone, no need to buy special equipment.
You can port in your existing number, or you can choose from a variety of local numbers, 800 numbers, vanity numbers, and more.
Ease of implementation and simplicity of the functionality
#1
MOST POPULAR
BEST VOIP PHONE 2024
EXCELLENT
REVIEW
5.0
05/2024
Why VoIP system ?
VoIP systems are known for their reliability, leveraging the superior performance of fiber optic and broadband cables for internet data transmission. This technology surpasses the older copper wire infrastructure used in traditional landlines, which often results in lower efficiency, increased call drops, and line noise.Opting for a VoIP phone system brings an array of features to the table. It's worth noting that many of these advantages stem from SIP technology, yet they are conveniently bundled with your VoIP package. Despite the extensive functionalities VoIP systems offer, they tend to be more cost-effective compared to traditional landlines, especially when considering multiple phone lines. VoIP systems offer significant cost savings, not from lower call rates, but due to reduced infrastructure and maintenance expenses by merging data and voice networks. They provide a flexible network environment, facilitating multisite integration and enabling remote workers to use their corporate numbers from anywhere with internet access. Additionally, VoIP allows seamless integration with various business applications like CRM, helpdesk, and live chat, enhancing operational efficiency and communication.
The Results
Simplest solution for SMBs
Talkroute uses traditional PSTN (public switched telephone network) call forwarding. Better quality and doesn't use data
Use your own phone, no need to buy special equipment.
You can port in your existing number, or you can choose from a variety of local numbers, 800 numbers, vanity numbers, and more.
Ease of implementation and simplicity of the functionality
#1
MOST POPULAR
BEST VOIP PHONE 2024
EXCELLENT
REVIEW
5.0
05/2024
Best for SMBs that need a live receptionist.
Live Receptionist Service
Virtual offices, Business mailing address and more
GOOD
REVIEW
4.3
05/2024
Factors to Consider When Choosing a VoIP Service for your business
Call Quality and Reliability: High-definition voice quality and consistent, reliable service without dropped calls or latency issues are crucial for maintaining professional communication.
Cost-Effectiveness: Businesses look for affordable pricing plans that offer good value, including low-cost international calling and the absence of hidden fees.
Scalability: The ability to easily add or remove users, lines, and features as the business grows or needs change is important for adapting to evolving business environments.
Ease of Integration: Compatibility with existing business systems (like CRM software) and the ability to integrate with other tools and applications enhance productivity and streamline workflows.
Mobility: Features like mobile apps and the ability to use the service from any device or location support remote work and on-the-go employees.
Advanced Call Management: This includes call forwarding, voicemail to email, auto-attendant, interactive voice response (IVR), and call routing capabilities that help manage incoming calls efficiently.
Security: Strong encryption, secure connections, and compliance with regulations like GDPR for European customers or HIPAA for healthcare in the U.S. are vital for protecting sensitive information.
Customer Support: Access to responsive, knowledgeable customer service and technical support ensures any issues are promptly addressed.
Unified Communications: Services that offer a unified platform for voice, video conferencing, messaging, file sharing, and collaboration tools can enhance team communication and productivity.
Customization and Control: The ability to customize features, settings, and policies to fit the unique needs of the business, often through an easy-to-use online dashboard.
Do you want to select the best value-for-money option?
Select one of the most established brands in the category, known for its comprehensive array of features that cater to your business's evolving needs. This choice ensures you have access to the right solutions as your business grows and adapts.
Simplest solution for SMBs
Talkroute uses traditional PSTN (public switched telephone network) call forwarding. Better quality and doesn't use data
Use your own phone, no need to buy special equipment.
You can port in your existing number, or you can choose from a variety of local numbers, 800 numbers, vanity numbers, and more.
Ease of implementation and simplicity of the functionality
#1
MOST POPULAR
BEST VOIP PHONE 2024
EXCELLENT
REVIEW
5.0
05/2024
Bottom Line
In conclusion, the best VoIP services offer a blend of reliability, scalability, and a wide range of features that can adapt to the changing dynamics of any business. By choosing a reputable provider, businesses can ensure seamless communication, foster growth, and maintain operational efficiency at a cost-effective price point. Ultimately, the right VoIP solution is a strategic asset that supports the evolving needs of modern businesses.
Advanced Applications
Integration Capabilities
Take Ringcentral as an example; this cloud-based VoIP service can seamlessly connect its voice network to various applications, such as Zendesk for customer support, Microsoft Teams for team collaboration, or Hubspot for customer relationship management, through the use of Application Programming Interfaces (APIs). APIs facilitate the interaction between different software applications, allowing for efficient integration. For instance, when a call comes in, the integration with Hubspot can automatically display the caller's details on the agent's screen based on the caller ID, providing immediate access to the customer's information and history.
VoIP in Call Centers
VoIP technology significantly enhances call center operations. Vonage exemplifies how VoIP can be utilized to customize greetings, set up call distribution rules, create interactive voice response (IVR) systems, and route calls to the appropriate agents, regardless of their location. This level of customization and flexibility would be difficult and costly to achieve with traditional phone systems, showcasing the adaptability and broad utility of VoIP technology in modern communication setups.